Online Store Shipping & Delivery Policy

This Shipping & Delivery Policy applies to products purchased directly from KMW Corp Pty Ltd trading as Aviation Simulator Technology & Crew Shop ("we", "us", "our").

Our website also displays products that are sold and fulfilled directly by independent third-party suppliers. Different delivery arrangements apply to those products, as explained below.

Nothing in this Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

For products purchased directly from us:

• we are responsible for processing and fulfilling your order;
• available delivery options and applicable delivery charges will be displayed during checkout;
• delivery will be made to the address provided when you place your order; and
• we will provide an order or dispatch confirmation where applicable.

Please ensure your delivery address and contact details are correct before submitting your order.

We currently deliver to:

• Australia-wide;
• New Zealand;
• Oceania countries;
• Asia including South East Asia (with some limitations);
• North America;
• South America (with some limitations);
• European countries (with some limitations).

Some products may have delivery restrictions due to their size, weight, nature or other logistical requirements.

Where a product cannot be delivered to the address selected, we will contact you where reasonably practicable.

Applicable delivery charges will be displayed during checkout before you complete your purchase.

Where free delivery is offered, any applicable conditions or exclusions will be stated with the relevant offer.

We will not add mandatory delivery charges after checkout unless otherwise permitted by law.

Any delivery timeframe displayed on our Website or provided at checkout is an estimate unless we expressly state that a particular delivery date or timeframe is guaranteed.

Delivery times may vary depending on:

• your location;
• the product ordered;
• the delivery method selected;
• availability of the product;
• weekends and public holidays; and
• circumstances affecting the delivery network.

We will take reasonable steps to dispatch orders within the timeframe communicated to you.

Delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• courier or postal delays;
• severe weather;
• natural disasters;
• transport disruptions;
• industrial action;
• public health events; or
• other events beyond our reasonable control.

If your order is significantly delayed or does not arrive within the applicable timeframe, please contact us so that we can investigate the matter.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Where an authority-to-leave option is available, you may provide delivery instructions through the relevant delivery service.

You should consider whether it is appropriate to authorise delivery without a signature.

We are not responsible for loss or damage resulting solely from delivery instructions you have provided to a carrier, except where liability cannot lawfully be excluded or limited.

You are responsible for providing an accurate delivery address and other information required to fulfil your order.

If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional delivery charges may apply where permitted by law.

This does not affect your rights where the delivery problem was caused by us or otherwise gives rise to a remedy under the Australian Consumer Law.

If your order arrives visibly damaged, you must:

• Where possible advise the delivery driver at the time and request they formally notify their company of the damage;
• Photograph damaged packaging and/or contents;
• Notify us within 24 hours, preferably on the day of delivery; and
• Where possible, retain the product and packaging and provide photographs of the damage to assist us in investigating the matter.

We will assess the issue and provide an appropriate remedy where required by the Australian Consumer Law.

If your order does not arrive within the expected delivery timeframe, please contact us.

We may contact the relevant delivery provider to investigate the delivery status.

We will deal with lost or missing deliveries in accordance with our legal obligations and the circumstances of the particular order.

Where an order contains multiple products, we may send the products in separate deliveries where reasonably necessary.

Where this occurs, we may provide separate dispatch or tracking information.

Availability of tracking information is dependant of the method of shipping selected.

Where tracking is available, we may provide tracking information after your order has been dispatched.

Tracking information is provided by the relevant delivery provider and may not update immediately.

Some products displayed on our Website are sold and fulfilled directly by independent third-party suppliers.

Where you click through to a supplier's website and purchase a product directly from that supplier:

• the supplier is responsible for processing and fulfilling your order;
• the supplier is responsible for arranging delivery;
• the supplier's delivery charges and timeframes apply;
• the supplier is responsible for delivery tracking and delivery issues; and
• you should contact the supplier directly regarding delayed, damaged, lost or missing orders.

We are not responsible for the delivery of products purchased directly from a supplier, except to the extent required by applicable law.

Please review the supplier's shipping and delivery terms before completing your purchase.

Nothing in this Policy limits your rights under the Australian Consumer Law.

If a product purchased directly from us is not supplied within an agreed timeframe, or within a reasonable time where no timeframe has been agreed, you may have rights under the Australian Consumer Law.

Similarly, if a product is damaged, defective, incorrect or otherwise fails to meet applicable consumer guarantees, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

Further information is provided in our Returns, Refunds & Consumer Guarantees Policy.

For questions about delivery of products purchased directly from us, please contact:

KMW Corp Pty Ltd
Aviation Simulator Technology & Crew Shop

Email: Contact
Phone: +61 (0)7 5456 2298
Postal address: P.O. Box 1880 Buderim, Queensland AUSTRALIA
Website: ast-simulators.com.au

For products purchased directly from a third-party supplier, please contact the supplier using the contact details provided on the supplier's website or order confirmation.

We encourage you to contact us first so that we can work with you to resolve any issue.

KMW Corp Pty Ltd t/a
Aviation Simulator Technology & Crew Shop

Email: Contact
Phone: +61 (0)7 5456 2298
Postal address: P.O. Box 1880 Buderim, QLD 4556 Australia
Website: ast-simulators.com.au

Revised:  1st October 2026