Aviation Simulator Technology factory trained staff provide support for Frasca and many other brands of simulators. Providing local (same) time zone support ensures a faster response time, minimises downtime and enables better coordination with simulator manufacturers when required.

For simulators we install, we provide free telephone support for 30 days following the date of installation and commissioning.  After the first 30 days, support is provided as follows:

Service Within Warranty Periods

Devices with a manufacturer warranty are in the first instance supported by the simulator manufacturer during the warranty period - although manufacturers often use our service technicians to carry out field repairs when required.

Sometimes during a simulators warranty period, a manufacturer will need to use a member of a customers staff to effect software or hardware changes. For a fee, our technicians can be engaged by a customer as a separate process to relieve a customer of this burden.  Service fees are detailed in the table below and are paid for in advance by EFT or credit card. Travel and expenses are charged at cost in advance.

Service Outside Of Warranty

Outside a manufacturers warranty period we provide both onsite and telephone support for most major brands of simulators.

Our services can be purchased per hour, or in blocks of discounted hours. Blocks of discounted hours are valid for twelve (12) months and expire at the end of that period.

Service fees are detailed in the table below and are paid for in advance by EFT or credit card. Travel and expenses are charged at cost in advance.

PER HOUR SUPPORT

Best for occasional support

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  • DETAILS
  • Validity: 1 day
  • Hrs of support included: 1
  • Response Hrs: 0900-1700 AEST
  • Availability: Mon-Fri
  • Basic simulators: $130 ex.
  • Complex simulators: $150 ex.

5 HOUR PACKAGE

Best annual plan low use devices

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  • DETAILS
  • Validity: 1 year
  • Hrs of support included: 5
  • Response Hrs: 0900-1700 AEST
  • Availability: Mon-Fri
  • Basic simulators: $590 ex.
  • Complex simulators: $690 ex.

10 HOUR PACKAGE

Best annual plan high use devices

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  • DETAILS
  • Validity: 1 year
  • Hrs of support included: 10
  • Response Hrs: 0800-1800 AEST
  • Availability: Mon-Fri
  • Basic simulators: $1090 ex.
  • Complex simulators: $1290 ex.
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